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Privacy Policy

Privacy Policy

This Privacy Policy explains how Lens Legacy handles personal data when people visit the website, make enquiries, book studio services, or receive product photography work and related file delivery.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect contact details, booking information, project instructions, product counts, reference materials, shot lists, payment-related records, gallery access details, and communications sent through our website, email, phone, or consultation process. Where relevant, we also process technical data such as device, browser, and usage information needed to operate and secure the site.

The categories of data collected depend on how a person enquires, books, or receives studio services.
02 · Sources

How We Collect Data

We receive personal data from website forms, email messages, phone calls, consultation appointments, and information provided during the product review, quotation, approval, production, proofing, and delivery stages. We may also obtain limited technical data automatically when the website is used, and we may create internal records from our own service interactions and file delivery process.

Most information comes directly from the person making the enquiry or booking.
03 · Cookies

Cookies We Use

We may use essential cookies to support page loading, form submission, and security functions. We may also use preference cookies to remember basic settings and, where enabled, analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.

Cookie use is limited to operational and basic site functions unless otherwise stated.
04 · Controls

Cookie Controls

You can usually block, delete, or restrict cookies through your browser settings. Some site functions may not work properly if cookies are disabled. Where a cookie choice tool is available, it should be used together with browser controls to manage preferences for analytics or similar non-essential cookies.

Browser settings remain the main way to limit non-essential cookies.
01 · Purpose

Why We Use Data

We use personal data to respond to enquiries, assess product counts and style requirements, prepare quotes and delivery plans, schedule appointments, manage approvals, produce and edit images, provide private selection and delivery galleries, process payments, maintain records, secure our systems, and comply with legal obligations. We may also use limited data to improve the reliability of our website and service workflow.

Processing is limited to the studio and website functions described here.
02 · Sharing

Sharing With Service Providers

We may share personal data with trusted service providers that help us operate the website, manage communications, process payments, store files, or deliver private galleries. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their role.
03 · Legal basis

Legal Disclosures

We may disclose personal data where required by law, court order, lawful request, or similar legal process. We may also share information where necessary to protect our rights, investigate fraud or misuse, or respond to a serious security or operational issue.

Legal disclosure is limited to what is reasonably required.

Subject to applicable law, you may ask to access the personal data we hold about you, correct inaccurate information, object to certain processing, or request deletion where we no longer need the data. You may also raise concerns about how your information is handled and ask for clarification about our processing practices.

Available rights depend on the nature of the request and any legal exceptions that apply.

Requests should describe the information or action sought with enough detail for us to locate the relevant records. We may ask for additional information to verify identity, protect confidentiality, or assess whether a legal ground limits the request. If we cannot fully comply, we will explain the reason where appropriate.

We may need to confirm identity before acting on a request.

Booking records, project files, communications, and delivery information are retained for the period needed to manage the service, resolve queries, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it, anonymise it, or archive it in a limited form where retention is still necessary.

We keep data only for as long as it is needed for the relevant purpose or legal recordkeeping.

If we make a material change, we will revise the policy on the website and may use reasonable notice where the change affects how personal data is handled. The version in force is the one published at the time of use unless a later notice states otherwise.

We keep this policy under review and update it when our practices or legal duties change.

Contact Details

Email contact
[email protected]
Telephone
+27 71 398 0014
Postal address
178 Constantia Main Road, Glen Alpine, Constantia, 7806
Privacy contact

Use the contact details below for privacy questions, access requests, or complaints about data handling.

Contact Page